Huge, Inc. (“Huge”) is a leading design and technology business based in Chicago and New York. They have made a name for themselves through digital platforms and marketing solutions they have designed for clients like Google, NBC, and McDonald’s.
Like many teams, when Huge’s QA team first started tracking cases to use for testing against the various digital tools their team has delivered for their clients, they used free tools they already had at hand: Excel spreadsheets.
According to a Senior QA Analyst at Huge, Excel spreadsheets worked well enough to get their QA program going. They were able to write their initial set of test cases, run them, and create basic reports of the results.
But as Huge’s projects became more complex and their team grew, spreadsheets “became unscalable”. As the Senior QA Analyst described, “Spreadsheets were too decentralized. It was too easy for docs to fall through the cracks, too easy to miss test cases.”
Because of that, the Huge team ran into a number of issues including a lack of visibility, poor coordination, and rework, inevitably leading to wasted time and effort. As the Senior QA Analyst detailed: “Someone would work on something while someone was working on something else, there was no clear indicator. Someone would create a test case, then might have to create it again [in a different file] because we didn’t have a centralized pool that we could all see and pull from.”
Ultimately, continuing to use spreadsheets started to impact the QA team’s productivity. The Huge team finally decided that they couldn’t afford to keep using a free solution for their QA management any longer.
Huge tried out many different commercial test case management solutions before settling on a solution. As the Senior QA Analyst recalled, “They all had their ins and outs, different features, etc”, but Testmo stood out for three key reasons:
In the Senior QA Analyst’s words:
“One of the things that really helped with Testmo was that we received a lot of support throughout our trial period, including extending our trial, which helped from the evaluation process… It wasn’t just a business transaction, actually felt like another person on the other end of the screen.”
Besides Testmo’s support, the Senior QA Analyst also liked Testmo “because of how easy it was to work with the tool and introduce it to the team.” Once the team had figured out how they wanted to set up their particular projects on Testmo, the Senior QA Analyst found it “easy to ramp everyone up” because “…things are very clear…not convoluted.” While the Huge team still has some additional features they’d like to have, the product covers their needs and represents a significant improvement compared to the old way of using spreadsheets.
Finally, Testmo’s flexible billing model and competitive pricing made the approvals less complicated. As the Senior QA Analyst described, since Testmo’s billing is tier-based instead of being per-user, “that appealed to management. Plus, if we need folks from the PM side, we just add them. Fewer approvals too, because if you’re not using all your user slots, you don’t have to go through IT to add a few more people.”
In the end, the Senior QA Analyst reported that he would recommend Testmo to other teams because “My experience with Testmo has been nothing but positive, if I’m being honest.” With Testmo’s centralized platform, ease of use, and highly-responsive support, Huge has been able to unblock their QA team’s productivity as their QA program continues to scale.
